Privacy Policy

Last updated: January 24, 2026

1. Introduction

LabelMonitor ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at labelmonitor.io and use our services.

We comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

Data Controller

LabelMonitor is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us:

2. Information We Collect

Information You Provide

We may collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, and company name when you request early access or contact us
• Account Information: Username, password, and profile information when you create an account
• Communication Data: Information in your correspondence with us
• Payment Information: Billing address and payment details (processed securely by our payment providers)

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, pages viewed, referring URL
• Usage Information: How you interact with our website and services
• Cookies and Similar Technologies: See our Cookie Policy below

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process early access requests and communicate with you
• To send you updates, security alerts, and support messages
• To respond to your comments, questions, and requests
• To monitor and analyze trends, usage, and activities
• To detect, investigate, and prevent fraudulent or unauthorized activity
• To comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for specific purposes
• Contract Performance: Where processing is necessary to fulfill our contractual obligations to you
• Legal Obligation: Where processing is necessary to comply with applicable laws
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website and services (e.g., hosting, analytics, payment processing)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share your data

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Account Data: Retained while your account is active and for up to 3 years after account closure
• Communication Records: Retained for up to 2 years
• Analytics Data: Retained for up to 26 months
• Legal and Compliance Records: Retained as required by applicable laws

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Transfers to countries with adequate data protection laws
• Other legally approved transfer mechanisms

10. Cookie Policy

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function and cannot be disabled. They enable core functionality such as security, network management, and accessibility.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website and services.

Marketing Cookies

These cookies may be set through our site by advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites.

Managing Your Cookie Preferences

You can manage your cookie preferences at any time using the controls below or by adjusting your browser settings.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, your personal data, or would like to exercise your rights, please contact us:

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.